Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.

Your Role

As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.

Key Responsibilities

• Respond promptly to customer inquiries in French via phone, email, and chat.
• Provide technical support and troubleshooting assistance for iRobot devices.
• Guide customers through product features, usage, and maintenance advice.
• Document customer interactions and issue resolutions accurately in the database.
• Collaborate with internal teams to escalate complex technical issues.
• Stay updated on product updates, software changes, and company policies.

• Fluency in French (spoken and written) is mandatory; English proficiency is a plus.
• Experience in technical support or customer service, preferably in electronics or robotics.
• Strong problem-solving skills and a customer-oriented approach.
• Ability to work independently in a remote setting with excellent time management.
• Familiarity with CRM tools and support software.
• Excellent communication skills and attention to detail.
• Reliable internet connection and a suitable home workspace for remote work.

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

1500 Euro Signing Bonus

Fully Paid Training

Health Insurance

And Much More...

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Montana.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server’s hands. “Bigger picture” communications involve contacting courts for general updates and statuses as courts operations.  This position is remote but located in Oklahoma.

Key Responsibilities:

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $15.00 - $15.00 per hour

Schedule: Full-time, Monday through Friday

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General information Name Response – Support Analyst I Posting Title Response – Support Analyst I Ref # 2236872 Date Published Monday, June 8, 2026 Close Date 09/07/2026 Job Category Internal...

Application deadline: Jun 14, 2026At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team...

Are you passionate about building relationships and ensuring customer success?Do you enjoy being part of a successful team?Join our Global Customer Service teamOur Customer Service Team delivers Order Entry, Inside...

About The Opportunity

This Tier 1 Support Technician role is a remote position based in the Philippines.

At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per customer procedures. The role also involves working with vendors to open tickets on behalf of customers, while providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues.

How You Will Make An Impact

Service Delivery

• Provide first-level technical support for Netrix customers by responding to incoming calls, emails, and system-generated alerts.
• Accurately document incidents and service requests in the ITSM tool, including troubleshooting steps performed and their outcomes.
• Monitor critical infrastructure alerts through remote monitoring systems and escalate issues appropriately when higher-level support is needed.
• Maintain accurate documentation within the ITSM system and leverage the Knowledge Base for incident resolution.
• Deliver exceptional customer service by keeping customers informed of incident progress, planned changes, or outages.
• Ensure tickets are routed to the right resource and resolved quickly and efficiently, meeting SLA requirements.
• Follow customer-specific processes and Standard Operating Procedures (SOPs).
• Complete end-of-shift checklists and turnover reports.
  
  

Process Improvement

• Participate in continuous improvement initiatives for the Service Desk and contribute to Knowledge Base documentation.
• Acquire and maintain knowledge of ITIL best practices for incident management.
• Contribute to team projects that improve efficiency and quality of support delivery.
• Accept and apply feedback from management and quality assurance programs.
  
  

Communication

• Keep customers and internal teams informed about issue trends, critical incidents, and escalations.
• Collaborate closely with Netrix engineers and other technical teams to resolve complex issues.
• Build effective relationships with customers, educating them on system operations and applications as needed.
• Contribute positively to team culture by maintaining an open mindset, positive attitude, and team camaraderie.
  
  

Miscellaneous

• Work alternate schedules, including holidays, weekends, and off-shift hours, as required.
• Be available for overtime when needed to cover open shifts, absences, or time off.
• Use personal mobile devices for multi-factor authentication (MFA) when accessing Netrix systems.
  
  

What You Will Bring To The Table

Required:

• Minimum 2 years of experience working with ticketing systems (e.g., ServiceNow, Jira, Cherwell, Footprints).
• Experience with remote monitoring and network monitoring tools (e.g., LogicMonitor, ConnectWise Command, N-Able).
• Strong customer service attitude and interpersonal skills.
• Excellent written and verbal communication skills in English.
• Proven ability to manage multiple tasks effectively and efficiently.
• Strong teamwork skills with demonstrated ability to collaborate in fast-paced environments.
• Flexible, self-motivated, and highly organized.
  
  

Preferred:

• Basic knowledge of network protocols and configurations.
• Advanced understanding of operating systems, business applications, printing, and networking.
• Strong troubleshooting and problem-diagnosis skills.
• Ability to quickly adapt to changing environments.
  
  

Location: Philippines, Remote

Schedule/Shift: Sunday through Thursday 5 am - 2 pm Philippines time

About Us

At Netrix Global, our values are the philosophies and principles that guide us. They support our vision, help us achieve our goals, and keep us committed to a common purpose.

We own the outcomes, win together, make an impact, enjoy the journey, and respect everyone.

Netrix Global’s mission is clear: to provide the people, processes, and technology needed to run and scale modern, data-driven, always-on, and secure businesses. Our broad capabilities allow us to deliver comprehensive solutions that address even today’s most complex business challenges, offering an integrated, optimized, and forward-looking approach.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal sectors. Netrix is consistently ranked on the CRN VAR500 list of top system integrators in the country.

At Netrix, we are dedicated to solving business problems with innovative technology solutions. We focus on the end-user experience and remain committed to customer satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits for you and your family, flexibility and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion, and compensation processes are based on merit, skills, and qualifications to ensure fairness and equity. As part of this commitment, we provide reasonable accommodations for individuals with disabilities. If you need an accommodation, please contact us at NetrixHR@Netrixglobal.

For more information about Netrix Global, visit www.netrixglobal.com.

About The Opportunity

This Tier 1 Support Technician role is a remote position based in the Philippines.

At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per customer procedures. The role also involves working with vendors to open tickets on behalf of customers, while providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues.

How You Will Make An Impact

Service Delivery

• Provide first-level technical support for Netrix customers by responding to incoming calls, emails, and system-generated alerts.
• Accurately document incidents and service requests in the ITSM tool, including troubleshooting steps performed and their outcomes.
• Monitor critical infrastructure alerts through remote monitoring systems and escalate issues appropriately when higher-level support is needed.
• Maintain accurate documentation within the ITSM system and leverage the Knowledge Base for incident resolution.
• Deliver exceptional customer service by keeping customers informed of incident progress, planned changes, or outages.
• Ensure tickets are routed to the right resource and resolved quickly and efficiently, meeting SLA requirements.
• Follow customer-specific processes and Standard Operating Procedures (SOPs).
• Complete end-of-shift checklists and turnover reports.
  
  

Process Improvement

• Participate in continuous improvement initiatives for the Service Desk and contribute to Knowledge Base documentation.
• Acquire and maintain knowledge of ITIL best practices for incident management.
• Contribute to team projects that improve efficiency and quality of support delivery.
• Accept and apply feedback from management and quality assurance programs.
  
  

Communication

• Keep customers and internal teams informed about issue trends, critical incidents, and escalations.
• Collaborate closely with Netrix engineers and other technical teams to resolve complex issues.
• Build effective relationships with customers, educating them on system operations and applications as needed.
• Contribute positively to team culture by maintaining an open mindset, positive attitude, and team camaraderie.
  
  

Miscellaneous

• Work alternate schedules, including holidays, weekends, and off-shift hours, as required.
• Be available for overtime when needed to cover open shifts, absences, or time off.
• Use personal mobile devices for multi-factor authentication (MFA) when accessing Netrix systems.
  
  

What You Will Bring To The Table

Required:

• Minimum 2 years of experience working with ticketing systems (e.g., ServiceNow, Jira, Cherwell, Footprints).
• Experience with remote monitoring and network monitoring tools (e.g., LogicMonitor, ConnectWise Command, N-Able).
• Strong customer service attitude and interpersonal skills.
• Excellent written and verbal communication skills in English.
• Proven ability to manage multiple tasks effectively and efficiently.
• Strong teamwork skills with demonstrated ability to collaborate in fast-paced environments.
• Flexible, self-motivated, and highly organized.
  
  

Preferred:

• Basic knowledge of network protocols and configurations.
• Advanced understanding of operating systems, business applications, printing, and networking.
• Strong troubleshooting and problem-diagnosis skills.
• Ability to quickly adapt to changing environments.
  
  

Location: Philippines, Remote

Schedule/Shift: Sunday through Thursday 5 am - 2 pm Philippines time

About Us

At Netrix Global, our values are the philosophies and principles that guide us. They support our vision, help us achieve our goals, and keep us committed to a common purpose.

We own the outcomes, win together, make an impact, enjoy the journey, and respect everyone.

Netrix Global’s mission is clear: to provide the people, processes, and technology needed to run and scale modern, data-driven, always-on, and secure businesses. Our broad capabilities allow us to deliver comprehensive solutions that address even today’s most complex business challenges, offering an integrated, optimized, and forward-looking approach.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal sectors. Netrix is consistently ranked on the CRN VAR500 list of top system integrators in the country.

At Netrix, we are dedicated to solving business problems with innovative technology solutions. We focus on the end-user experience and remain committed to customer satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits for you and your family, flexibility and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion, and compensation processes are based on merit, skills, and qualifications to ensure fairness and equity. As part of this commitment, we provide reasonable accommodations for individuals with disabilities. If you need an accommodation, please contact us at NetrixHR@Netrixglobal.

For more information about Netrix Global, visit www.netrixglobal.com.

Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment.

You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment.

What You’ll Do

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
• Lead renewal and commercial conversations, including negotiation and documentation of outcomes
• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
• Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
• Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
• Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
• Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
• Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

What You’ll Bring

Required Qualifications

• Fluent in Quebec French
• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
• Comfort leading customer conversations involving renewals, negotiation, or complex topics
• Ability to diagnose customer goals and challenges and provide clear, structured recommendations
• Strong written and verbal communication skills, especially in renewal and contract-related discussions
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment
• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
• Ability to learn software quickly and coach customers toward effective product adoption

Nice-to-Have Qualifications

• Prior experience owning renewals or commercial conversations
• Familiarity with scaled customer success or usage-based risk models
• Exposure to inbound marketing, sales, or business operations concepts
• Experience working with CRM-driven workflows or automation

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

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Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.

At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and English. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.

• Deliver exceptional service by handling customer inquiries promptly and professionally, escalating issues when needed to meet response time commitments
• Support sales and operations by updating account information, producing and following up on quotes, and helping improve conversion rates
• Engage with customers across multiple channels including phone, email, Service Cloud, and webchat
• Promote webshop usage and encourage customers to adopt a seamless digital experience
• Manage inquiries related to controlled substances responsibly, working closely with compliance and specialist teams
• Collaborate with Order Entry, Sales, and Operations to continuously improve the customer experience

Qualifications

• Experience in customer service or sales support, with a strong focus on delivering a positive customer experience
• Comfortable working with ERP systems such as SAP, Oracle, or Sage, and familiar with CRM platforms
• A proactive, positive mindset with the ability to work both independently and as part of a team
• Strong communication skills with fluency in Polish and a good command of English is a must
• Interest or background in science or chemistry, gained through education or relevant work experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.

At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and Spanish. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.

• Deliver exceptional service by handling customer inquiries promptly and professionally, escalating issues when needed to meet response time commitments
• Support sales and operations by updating account information, producing and following up on quotes, and helping improve conversion rates
• Engage with customers across multiple channels including phone, email, Service Cloud, and webchat
• Promote webshop usage and encourage customers to adopt a seamless digital experience
• Manage inquiries related to controlled substances responsibly, working closely with compliance and specialist teams
• Collaborate with Order Entry, Sales, and Operations to continuously improve the customer experience

Qualifications

• Experience working in a sales environment.
• Fluent in Spanish and English, written and oral is an absolute must!
• A background in chemistry or life sciences will be considered a significant advantage.
• Experience using a CRM system and supply chain process management tools.
• Experience using ERP systems such as SAP, ORACLE, SAGE, etc.
• Excellent telephone manners and communication skills.
• Good organizational abilities with strong attention to detail.
• Team player; supportive of colleagues.
• Ability to work under pressure to meet deadlines.
• Strong level of computer skills; knowledge of Microsoft suite is essential.
• Customer focused, both internally and externally.
• Problem solving skills.
• Excellent written and verbal communication skills and ability to relate to all levels of the business.

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about us, please visit our website www.lgcgroup.com