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Operations Senior Manager Workforce Management

Senior manager leads workforce planning, scheduling, and automation strategy for support operations, balancing human teams with AI-driven efficiency.

Senior Posted about 7 hours ago RemoteOK Dev
What this role involves
About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.About This JobWe are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.What You'll Do...Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.Automation & Deflection Roadmap: Audit existing support volu
Read the full description
Operations Senior Manager Workforce Management

Leads workforce management strategy for support operations, optimizing staffing through forecasting, automation, and AI-driven deflection to balance human and automated efficiency.

Senior Posted about 7 hours ago RemoteOK Dev
What this role involves
About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.About This JobWe are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.What You'll Do...Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.Automation & Deflection Roadmap: Audit existing support volu
Read the full description
Operations Senior Manager, Workforce Management at Dutchie

Leads workforce management and support operations strategy, balancing traditional capacity planning with AI automation and process optimization to scale support teams efficiently.

Senior Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won’t just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn’t the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.

What You’ll Do…

  • Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.
  • Automation & Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest “human time-sucks.” Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks.
  • Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads.
  • Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts.
  • Data & Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes.
  • Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.

What You Bring…

  • 5 to 7+ years of experience in Workforce Management, Capacity Planning, or Operations Analytics, ideally within a high-growth SaaS, marketplace, or technology environment.
  • 2 to 3 + years of direct people management experience, with a proven track record of scaling teams and developing analytical talent.
  • The “Nuts & Bolts” Mastery: Expert-level proficiency with modern WFM software (e.g., Assembled, Nice InContact, Playvox, or Teleopti), omni-channel routing, and Erlang configurations.
  • An Automation Mindset: Tangible experience identifying operational inefficiencies and successfully collaborating with engineering or systems teams to implement automated solutions (AI agents, API integrations, or CRM macro optimization).
  • Advanced Analytics Skills: Strong SQL, Excel, or data visualization skills (Tableau, Looker). You don’t just pull data; you translate it into an operational narrative.
  • High Business Acumen: Ability to translate complex operational data into precise financial and strategic implications for executive leadership.

It’s a Bonus if You…

  • Have experience working in a fast-paced technology ecosystem during a phase of rapid scale or restructuring.
  • A degree or background in Industrial Engineering, Operations Research, Statistics, or Finance.
  • Direct experience implementing Generative AI support agents or conversational AI layers.
  • Have a Society of Workforce Planning Professionals (SWPP) certification.

You’ll Get…

We are targeting $125,000- $160,000 based on the intended level for this role.

In addition to cash compensation, our total rewards package includes:

  • Full medical benefits including dental and vision plans to ensure you always have the best care.
  • Equity packages in the form of stock options to all employees.
  • Technology (hardware, software, reading materials, etc..) allowance
  • Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Read the full description
Operations Senior System Engineer at Match Group

Senior IT operations professional providing workplace technology support, managing endpoints and SaaS systems, and improving IT processes across APAC offices.

Senior Hybrid Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Match Group

Match Group is a leading global technology company focused on connecting people through a portfolio of iconic products, including Tinder, Pairs, and other brands used by millions of people around the world. We operate at a global scale, combining product innovation, reliable infrastructure, privacy, security, and operational excellence to support our employees and customers across regions.

As our business continues to evolve across APAC, we are looking for a senior, hands-on Senior System Engineer based in Tokyo to provide high-quality IT support for our Japan office and remote employees across the APAC region.

About the Role

As a Senior System Engineer, you will be a key member of the IT team responsible for delivering exceptional workplace technology support, managing corporate IT systems, and continuously improving IT operations across APAC.

This is a senior individual contributor role. You will own local IT support for the Tokyo office while also supporting remote employees across the APAC region. The ideal candidate is not simply a helpdesk operator, but a proactive IT professional who can identify operational gaps, improve processes, automate repetitive work, and partner effectively with global IT, Security, and business teams.

You will support a mixed Mac and Windows environment, administer core workplace tools, manage device and SaaS lifecycles, support employee onboarding and offboarding, and contribute to security and audit readiness. This role is approximately 70% IT operations and support, and 30% project work and process improvement.

What You’ll Do

  • Provide high-quality local IT support for the Tokyo office and remote IT support for employees across the APAC region.
  • Own day-to-day workplace technology support for employees, ensuring a responsive, professional, and customer-centric support experience.
  • Manage and support Mac and Windows endpoints, including provisioning, troubleshooting, lifecycle management, and asset tracking.
  • Administer and support core workplace systems, including Google Workspace, Slack, Zoom, Okta, Jira, Confluence, Notion, Jamf, and Workspace ONE.
  • Support identity and access management workflows, including account provisioning, access requests, SSO-related troubleshooting, and offboarding activities.
  • Manage MDM operations and endpoint compliance processes across corporate devices.
  • Support SaaS application lifecycle management, including licensing, access reviews, renewals, usage tracking, and vendor coordination.
  • Partner with HR, Security, Finance, Legal, and other internal teams to support employee onboarding, offboarding, and role changes.
  • Maintain IT asset inventory, purchasing workflows, hardware logistics, and vendor relationships for the Japan office and APAC users.
  • Apply and support corporate IT and security policies, including endpoint standards, access controls, audit requirements, and compliance processes.
  • Identify opportunities to improve IT support processes, reduce manual work, and increase operational efficiency through documentation, tooling, and automation.
  • Create and maintain clear documentation, runbooks, knowledge base articles, and process guides for IT operations.
  • Collaborate closely with global IT, Security Engineering, and regional stakeholders to deliver consistent and scalable IT services.
  • Provide support during urgent incidents or business-critical issues when needed, although regular on-call responsibility is not expected.

What We’re Looking For

  • 5+ years of experience in Corporate IT, Workplace Technology, Systems Engineering, IT Operations, or a similar role.
  • Strong hands-on experience supporting employees in a fast-paced technology or global business environment.
  • Deep understanding of IAM, MDM, endpoint management, and modern workplace collaboration tools.
  • Experience administering or supporting systems such as Google Workspace, Okta, Jamf, Workspace ONE, Slack, Zoom, Jira, Confluence, or similar platforms.
  • Strong troubleshooting skills across Mac, Windows, SaaS applications, identity systems, and endpoint management tools.
  • Experience supporting employee onboarding and offboarding processes, including device provisioning, account setup, access management, and asset recovery.
  • Ability to manage IT assets, vendor relationships, purchasing processes, and license usage with strong operational discipline.
  • Strong customer-service mindset with the ability to support employees professionally, calmly, and effectively.
  • Business-level English communication skills.
  • Business-level Japanese communication skills.
  • Ability to work independently in Tokyo while collaborating closely with global and regional teams.
  • Strong ownership mindset, structured problem-solving skills, and the ability to drive improvements without waiting for detailed instructions.
  • Experience writing documentation, improving workflows, and making IT operations more scalable and repeatable.
  • Practical technical aptitude, including the ability to understand systems deeply and automate or streamline repetitive work where appropriate.
  • Degree not required; equivalent hands-on experience is strongly valued.

Nice to Have

  • Experience working in a global technology company or high-growth tech environment.
  • Experience supporting distributed teams across multiple countries or time zones.
  • Experience leading or independently driving IT systems, process improvement, automation, or workplace technology projects.
  • Experience improving onboarding, offboarding, asset management, SaaS management, or access management workflows.
  • Familiarity with scripting, API-based automation, or lightweight automation using tools such as Bash, Python, PowerShell, or SaaS platform APIs.
  • Experience supporting security audits, access reviews, endpoint compliance, or IT control processes.
  • Experience working closely with Security, Engineering, HR, Finance, Procurement, and Legal teams.

What Success Looks Like

Within the first 6 to 12 months, you will have established strong ownership of IT support across the Tokyo office and APAC region. Employees will receive consistent, high-quality support, core IT processes will be more efficient and better documented, and regional IT operations will run with greater clarity, reliability, and scalability.

You will be expected to move beyond reactive support by identifying recurring issues, improving workflows, strengthening operational standards, and partnering with global teams to deliver a world-class IT experience for employees.

Who Will Thrive in This Role

You will thrive in this role if you are hands-on, highly accountable, and passionate about delivering excellent employee support. You are comfortable working independently, but you know how to collaborate with global stakeholders. You enjoy solving ambiguous problems, improving broken or manual processes, and building scalable IT operations.

This role is best suited for someone who brings strong technical judgment, customer empathy, and operational ownership. We are looking for someone who can both support users effectively and raise the bar for how IT services are delivered across the region.

#eureka

.

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Operations Senior Manager, Workforce Management at Dutchie

Leads workforce management and support operations strategy, balancing traditional forecasting with automation and AI-driven efficiency improvements.

Senior Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won’t just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn’t the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.

What You’ll Do…

  • Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.
  • Automation & Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest “human time-sucks.” Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks.
  • Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads.
  • Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts.
  • Data & Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes.
  • Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.

What You Bring…

  • 5 to 7+ years of experience in Workforce Management, Capacity Planning, or Operations Analytics, ideally within a high-growth SaaS, marketplace, or technology environment.
  • 2 to 3 + years of direct people management experience, with a proven track record of scaling teams and developing analytical talent.
  • The “Nuts & Bolts” Mastery: Expert-level proficiency with modern WFM software (e.g., Assembled, Nice InContact, Playvox, or Teleopti), omni-channel routing, and Erlang configurations.
  • An Automation Mindset: Tangible experience identifying operational inefficiencies and successfully collaborating with engineering or systems teams to implement automated solutions (AI agents, API integrations, or CRM macro optimization).
  • Advanced Analytics Skills: Strong SQL, Excel, or data visualization skills (Tableau, Looker). You don’t just pull data; you translate it into an operational narrative.
  • High Business Acumen: Ability to translate complex operational data into precise financial and strategic implications for executive leadership.

It’s a Bonus if You…

  • Have experience working in a fast-paced technology ecosystem during a phase of rapid scale or restructuring.
  • A degree or background in Industrial Engineering, Operations Research, Statistics, or Finance.
  • Direct experience implementing Generative AI support agents or conversational AI layers.
  • Have a Society of Workforce Planning Professionals (SWPP) certification.

You’ll Get…

We are targeting $125,000- $160,000 based on the intended level for this role.

In addition to cash compensation, our total rewards package includes:

  • Full medical benefits including dental and vision plans to ensure you always have the best care.
  • Equity packages in the form of stock options to all employees.
  • Technology (hardware, software, reading materials, etc..) allowance
  • Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Read the full description
Operations Fortrea: Workday Financials - P2P Manager

Configures and maintains Workday Procure-to-Pay modules, leading end-to-end solution delivery for global procurement and payment processes.

Senior Remote Posted about 24 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote India
URL: http://fortrea.com

We are seeking a highly skilled Workday Configuration Lead with deep expertise in Procure-to-Pay (P2P) modules. This senior-level individual contributor role will be responsible for designing, building, testing, and deploying Workday solutions that enable efficient procurement and payment processes across a global organization. The ideal candidate will be a Workday subject matter expert who can work independently while collaborating with stakeholders worldwide.

Summary of Responsibilities:

  • Configure and maintain Workday Procure-to-Pay modules, including Procurement, Supplier Accounts, and related integrations.
  • Lead end-to-end solution delivery, including design, configuration, testing, and deployment.
  • Partner with global Procurement, Finance, and Accounts Payable teams to understand requirements and deliver scalable Workday solutions.
  • Perform impact analysis for new features and enhancements during Workday releases (R1 & R2).
  • Develop and execute test plans, troubleshoot issues, and ensure quality assurance for all configurations.
  • Provide expert-level guidance on Workday best practices and system optimization.
  • Collaborate with cross-functional teams, including IT and Finance, to ensure seamless integration and data integrity.
  • Maintain documentation of configurations and processes for audit and compliance purposes.
  • Stay updated with Workday releases and new features; evaluate and implement new functionalities as needed.
  • Participate in bi-weekly sprints.

Qualifications (Minimum Required):

  • Workday Pro Certification in Financials, Procurement, or other relevant modules preferred.
  • 7+ years of hands-on Workday configuration experience, with proven expertise in Procure to Pay modules.
  • Strong understanding of Workday business processes and security frameworks.
  • Experience in building, testing, and deploying Workday solutions in a global environment.
  • Ability to work independently as an individual contributor while influencing stakeholders.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to collaborate with global teams across time zones.
  • Excellent communication skills with the ability to interact with stakeholders at all levels.
  • Detail-oriented with a commitment to delivering high-quality work and meeting deadlines.
  • Strong problem-solving skills and the ability to think strategically across HR processes.

Experience (Minimum Required):

  • At least 5 years of experience in an analyst, BRM or development role
  • Experience supporting Workday in a multi-country, multi-currency environment.
  • Familiarity with SOX compliance and audit requirements.
  • Advanced computer skills (e.g., Microsoft Word, Excel, Project, and Power Point).

Preferred Qualifications Include:

  • Master’s degree in computer science, information technology, data science, or a related field.
  • Experience in a Clinical Research Organization or healthcare-related industry.

Physical Demands / Work Environment:

  • Remote-Based, as requested by the line manager.
  • Requires working with frequent interruptions and changes.
  • High degree of global participation within peer groups via Teams and conference call assignments.
  • Strong ability to work unsupervised yet still managing priorities of regional and global assignments in a fast-paced, deadline-driven environment.
  • Overtime may be required.
  • Requires working with frequent interruptions and changes.

Learn more about our EEO & Accommodations request here.

To apply: https://weworkremotely.com/remote-jobs/fortrea-workday-financials-p2p-manager

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Operations Senior Manager, Control Process Automation & Data

Manages control process automation and data initiatives to streamline banking operations and improve efficiency.

Senior Posted 2 days ago Jobicy AI
What this role involves
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...
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Operations Senior Supply Chain Systems Consultant

Designs, configures, and implements supply chain management systems for clients using Manhattan Associates solutions.

Senior Posted 3 days ago Himalayas
What this role involves
Role OverviewJoin Veridian's consulting team as a Supply Chain Systems Consultant, working with clients to design, configure, and implement Manhattan Associates' solutions.
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Operations Data Asset Management Senior Consultant- Facilities Management at Turner & Townsend

Manages data assets and facility infrastructure systems for a global infrastructure consulting firm, advising clients on asset optimization and information management.

Senior Posted 3 days ago RemoteFirstJobs Product
What this role involves

Company Description

At AMCL, a Turner & Townsend Company, you’ll join a global team of thought leaders committed to making a difference to infrastructure and society. If you bring your talent, enthusiasm, and creativity, we’ll help you realize your potential, providing the opportunity to learn, develop and work on our exciting projects happening around the world.

For 75 years Turner & Townsend has been helping to deliver transformational programs across the real estate, infrastructure, and natural resources sectors, making a difference in people’s lives and ensuring a return on investment for our clients and their investors. With 22,000 experts across more than 60 countries, Turner & Townsend is an independent professional services company specializing in program management, project management, cost management and consulting across the real estate, infrastructure, and natural resources sectors.

In 2017, AMCL joined forces with Turner & Townsend. AMCL is recognized as the world’s leading specialist infrastructure, asset management and asset information consultancy. We have built a global reputation for leadership in asset management thinking and on-the-ground delivery. AMCL was founded in 1997 and has worked with over 400 infrastructure organizations globally, across the energy, transportation, and utility sectors. Our teams thrive on the opportunities to share learning and good practice with our clients enabling them to realize true value from the work we deliver. With headquarters in the UK and branches around the globe, including New York City, AMCL has one of the largest teams of dedicated Infrastructure asset management consultants in the world.

www.amcl.com

Job Description

In 2017, AMCL joined forces with Turner & Townsend. AMCL is recognized as the world’s leading specialist infrastructure, asset management and asset information consultancy. We have built a global reputation for leadership in asset management thinking and on-the-ground delivery. AMCL was founded in 1997 and has worked with over 300 infrastructure organizations globally, across the energy, transportation, and utility sectors. Our teams thrive on the opportunities to share learning and good practice with our clients enabling them to realize true value from the work we deliver. With headquarters in the UK and branches around the globe, AMCL has one of the largest teams of specialist Infrastructure asset management consultants in the world.

AMCL is looking to recruit a Senior Asset Management Consultant into the US Team. The role will support the delivery of a variety of consultancy and transformation projects for high profile infrastructure organizations across multiple sectors. The role provides an opportunity to work on a variety of projects including asset management capability improvement projects and asset information projects.

The role will be based in our New York Office however there will be the opportunity to support projects remotely in the US.

Key Responsibilities:

  • Work as a Senior Consultant within the delivery team and support the implementation of business transformation projects including asset management consultancy, training, and information projects.
  • Work independently, lead, or collaborate with the wider US or global team to deliver the complete lifecycle of asset management transformation projects, from sourcing to project closure.
  • Consult with clients in the improvement of their capabilities with a focus on asset management and asset management systems.
  • Lead and manage the delivery of Asset Management projects for clients in line with the AMCL project governance requirements.
  • Identify and manage business development and sales activities including identifying new opportunities, supporting bid work, proposal writing, and presentation development.
  • Deliver project work, including but not limited to, facilitating internal and external workshops, writing reports, and delivering presentations.
  • Develop and produce Asset Management products on behalf and in collaboration with clients.
  • Contribute to leading thinking on emerging business and asset management topics.

Qualifications

A minimum of six years of experience working in an Infrastructure organization or as a consultant to Infrastructure organizations, with working knowledge of:

  • Relevant Asset Management guidance and standards such as ISO 5500X, the Institute of Asset Management’s Asset Management Anatomy, and the Global Forum for Maintenance and Asset Management (GFMAM) Asset Management Landscape
  • The state of the practice and common Asset Management challenges in various asset-intensive sectors, including transportation, power, water, real estate, and municipalities
  • The key components and applications of an Asset Management Policy, Strategic Asset Management Plan, Asset Class Strategy or Lifecycle Management Plan, and Asset Management Plan, and the typical suppliers, owners and consumers of information in those plans
  • The phases of an asset’s lifecycle (Acquire, Operate, Maintain, Dispose) and associated decision-making processes, people, and information that support them, such as Reliability Centered Maintenance
  • IT systems that support and enable Asset Management, typical business drivers for IT procurement projects and the systems engineering principles that underpin successful IT system procurement and delivery
  • Business management principles including governance arrangements, performance management, risk management, review and management of change
  • End-to-end business processes such as Investment/Business Planning, Work Management, Inventory Management, Safety Management, or Procurement.

Fundamental consulting skills and traits such as:

  • Planning and Delivery - works comfortably in a fast-paced environment, managing multiple projects/tasks concurrently, delivering projects or tasks on time and budget.
  • Collaboration - actively listens, communicates clearly, seeks feedback to ensure the message has been understood, and resolves conflict in a professional manner
  • Integrity - acts with professionalism, establishes rapport and builds relationships with teammates and external clients based on trust and integrity
  • Information Solicitation and Analysis - research, interprets and analyses different forms of information (interviews, surveys, reports, etc.) to understand client issues and diagnose problems, identifies and implements appropriate data analysis tools and techniques to derive insight for client organizations from data trends, patterns and anomalies
  • Problem Solving and Solution Implementation- diagnoses root causes and applies knowledge and experience to solve problems creatively, employs a logical and informed approach to decision making, and adds value by leveraging appropriate tools and methodologies when recommending and implementing solutions
  • Written and Verbal Communication - articulates complex information clearly, in a written style and format appropriate to the audience and context, translates complex analytical findings into clear, concise, and actionable insights for diverse audiences and utilizes visual aids and storytelling techniques to enhance comprehension and tailor the communication to the relevant stakeholders.

AMCL employees should feel that they are part of a team and that opportunities are always available to them. We provide and encourage:

  • Clear mechanisms and arrangements for career progression
  • Consistent and open communication, informing the team of new developments and encouraging them to give feedback, suggestions and constructive criticism
  • A sense of pride and understanding in the services and products of AMCL and how we communicate and deliver them
  • A workplace where AMCL team members feel supported, enabled and rewarded
  • A culture that is fair, engaging, enjoyable and provides clear accountability and personal ownership

In turn, we expect all of our employees to exhibit the following core behaviors:

  • Make change happen - embraces change, showing initiative and willingness to take responsibility for solving challenges
  • Do better every day - focuses on efficient and effective execution to improve performance. Shows determination and resilience to deliver to the highest possible ethical standards
  • Collaborate to deliver our best work - cooperate and collaborate effectively with others. Shares ideas and listens to the contributions of others. Discusses and challenges constructively
  • Influence to build a better world - communicates clearly, influences effectively and builds a wide range of connections. Aware of the issues affecting our clients, communities and the environment
  • Always learning - develops technical, business and behavioral competence, keeping knowledge up-to-date and utilizing feedback. Shows curiosity about new developments, learning, and insights. Works towards professional accreditation, where required
  • Treat each other with care and respect - listens attentively to others and treats them with empathy and courtesy. Supports colleagues when needed. Raises concerns about unacceptable behavior

Additional Information

The salary range for this full-time role is $130K-$160K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

*On-site presence and requirements may change depending on our client’s needs*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

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Operations Senior Commodity Leader

Leads procurement strategy implementation for fluid commodity sourcing and supply chain operations.

Senior Posted 4 days ago Himalayas
What this role involves
Job Description SummaryLead implementation of critical procurement strategies for fluid commodity.
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Operations Sr. Clinical Research Associate (Australia) at Alimentiv

Senior Clinical Research Associate oversees clinical trial site monitoring, manages CRA teams, recruits investigators, and ensures regulatory compliance across projects.

Senior Onsite Posted 4 days ago RemoteFirstJobs Product
What this role involves

Manage, deliver and/or perform full clinical site monitoring services for one or more projects, which may include multiple services, be complex in nature and/or run on a multinational scale.  In-house based position, responsible for the design and oversight of project monitoring services including training, site/patient recruitment, site data/document management, monitoring project site budgets and regulatory filings that aligns with SOPs, study guidelines and GCP best practices.  In the function of Lead CRA, will act as primary liaison between CRAs and project team and may be required to participate in the development of project plans, protocols, CRFs, communications or other monitoring forms, documents and tools. Represents the corporation by maintaining collaborative relationships with stakeholders.

Monitoring-Subject Expert

  • Act as subject matter expert, mentor, coach and/or provide performance feedback to manager for peers.
  • Assist with selection, hiring, training, and supervision of CRAs as needed. Perform co-monitoring and training visits with CRAs.
  • When required, act as the first escalation point for the resolution of site/patient issues or to address Sponsor concerns.
  • May represent Director, Monitoring and Site Management or Manager, Clinical Site Management in BD initiatives with a site monitoring focus.

Project Monitoring Lead

  • May be assigned Lead CRA role and manage monitoring services for a group of projects and/or CRAs on large/complex project(s) including directing/guiding day to day activities and review/approval of monitoring reports.
  • Function as liaison between CRAs and other functional teams, escalating concerns and issues to management as needed.
  • Participate and/or present at study team, kickoff and investigator meetings and act as primary contact to sponsors for all monitoring related issues.

Site Recruitment and Setup

  • Identify and recruit site investigators, coordinate the movement and delivery of trial materials, samples, tests and forms, including investigational product, protocols, SOPs, CRFs, project documents, forms and support tools.
  • Ensure SOPs in place to optimize patient recruitment providing guidance to site teams of inclusion/exclusion criteria.

Investigational Site Monitoring

  • Primary clinical site contact.
  • May act as primary contact for any questions or issues that arise from investigational sites.
  • Oversee overall integrity of the study to promote positive working relationships with the site and staff.
  • Facilitate and support site staff with access to study systems and ensure sites are compliant with project specific training requirements.
  • Ensure all site related issues are followed until resolution.
  • Coordinate delivery of clinical sites communications, collaborating with project teams, to ensure investigational sites are provided accurate ongoing data, updates, information and feedback on project/regulatory guidelines and objectives throughout the project lifecycle.

Qualifications

  • The successful candidate will possess a minimum of a college diploma/degree and 4-6 years of related experience.
  • The successful candidate must exhibit the following skills: self-motivation with strong communication skills and a commitment to achieving positive results.
  • Strong attention to detail and keenness to understand the importance of building collaborative relationships to achieve results.
  • Ability to engage in continuous learning and self-development.
  • Ability to continually foster teamwork.
  • For one CRA position supporting Flemish sites in Belgium, Dutch language skills are required.

Working Conditions

  • Home-based
  • Regular travel

$58,000 - $96,500 a year

PHISHING SCAM WARNING: Alimentiv is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that Alimentiv only uses company email addresses, which contain “@alimentiv.com”, to communicate with candidates via email. If you are contacted by someone about an open job at Alimentiv, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please contact your local government cyber authority to report.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Concessions Manager at Togather.com

Manages food & beverage delivery operations for large-scale events, coordinating suppliers, budgets, and on-site execution while leading a small team.

Senior Hybrid Posted 4 days ago RemoteFirstJobs Product
What this role involves

Togather are the team at the heart of great events.

We’re a founder-led company of 40+ event specialists working across some of the largest and most exciting events in the UK.

Our Marketplace supports both B2B and B2C customers to handpick standout suppliers across street food, drink and venues for private events, from large-scale summer and Christmas parties to regular office lunches for clients including Spotify, Netflix & BBC.

Live partners with organisers of large-scale public events, using our 360 tech and industry expertise to curate and deliver exceptional food and drink experiences that also drive commercial results for our clients. From major festivals, stadium fanzones and cultural celebrations, we work hand in hand with client teams to deliver exceptional guest experience for the likes of GALA festival, Rock Oyster, Hill Dickinson Stadium and Pride in London.

Internally, we’re proud to have been recognised by Tempo and the Startups 100 Awards as one of the UK’s best places to work. We care deeply about building an ambitious, supportive and high-performing team.

We started life 10 years ago as Feast It, a two-person marketplace launched from a kitchen table - and today, over 10 million guests a year attend a Togather-powered event. Across every project, our mission remains the same:

To make events better for everyone.

The Role:

Togather is seeking a highly organised and detail-oriented Senior Event Producer to plan and execute F&B delivery at world-class events. This role is critical in ensuring seamless event delivery, maintaining high operational standards, and driving revenue growth while upholding safety and quality management best practices. The successful candidate will be responsible for managing all aspects of advancing and delivery, from supplier coordination and budget adherence to on-site management and post-event reporting as well as managing a small team themselves.

While this role is predominantly office-based, it also involves frequent on-site work, often during holidays and weekends and, as such, it’s not your typical 9-5pm. We, however, have a wellness, overtime and a Time Off In Lieu Policy in place to offer flexible working hours and support our Delivery Team throughout.

This role will come with a high degree of autonomy which will favour highly-motivated individuals looking for growth. It will be vital that you identify and solve problems end-to-end, while bringing in the correct stakeholders collaborating cross-functionally with Partnerships, Operations  & Data experts to ensure we meet our challenges both swiftly and effectively.

Having an end-to-end knowledge of event production and F&B businesses function will be important in this role, so previous experience at a similar company is preferable, or a keen interest in the UK’s food market scene.

Responsibilities will include:

  • Managing Togather’s  most valuable and production-heavy events with key Clients that bring in the most income for the business.

  • Delivering event briefs from the point of signing a contract through to the live event and post-event reporting.

  • Creating Health & Safety and RAMS docs, ensuring compliance with legal requirements and best practices.

  • Working with suppliers to deliver great events that exceed client expectations, drawing on experience and expertise to ensure that all aspects of event production are executed flawlessly.

  • Coming up with clever ways to engage suppliers and grow their revenue, fostering a culture of collaboration and partnership.

  • Creating post-event data packs with relevant information for our clients and identifying areas of improvement.

  • Maintaining up-to-date records and information across all event management platforms and applications.

  • Assisting with testing and company-wide initiatives, representing the team at company functions, ensuring that the team is aligned with company goals and objectives.

  • Building and supporting time saving processes throughout the event management journey.

  • Executing on new team member onboarding and mentorship, ensuring the smooth integration of new hires into the team.

  • Line Managing more junior members of the team and reporting upwards.

  • Serving as a Togather ambassador, attending industry events to build relationships, identifying acquisition opportunities, and staying current on new trends.

  • Have 5+ years of event management and production experience within the events industry, preferably with F&B suppliers/traders at large-scale outdoor and experiential events; delivering complex production, operations, logistical and staffing projects

  • Thrive while working on-site at public events - whether it’s a weekend, late night or an early morning!

  • Are emotionally intelligent, empathetic and personable. Your ability to create and nurture relationships will define success in this role.

  • Are highly organised and tech savvy with the ability to multitask and prioritise effectively.

  • Results-driven and have a bias for action. You care about your work driving the business forward and won’t stop until it does!

  • Have the ability to quickly pick up new online tools and know your way around an excel spreadsheet.

  • Be commercially minded with the ability to cross-sell and upsell, identifying opportunities to grow revenue and deepen client relationships.

  • Creative & Solutions oriented, there will always be challenges, but you should always bring meaningful solutions to the table.

  • Excited to be part of a team and up for the journey. Sta

  • Hybrid working - 3 days in the office

  • Generous holiday allowance; 25 days (including a 3 day Christmas Closure) + bank holidays

  • Enhanced Pension through salary sacrifice

  • Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more

  • Partnership with Code app: Significant discounts in a lot of London’s best restaurants, bars and more

  • Enhanced Mat & Pat leave

  • Free coffee, drinks, snacks and regular supplier lunches

  • Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)

  • A shiny new MacBook to work on

  • Loads of invites to food-industry events (yes they do usually have free food)

  • Dog-friendly office

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Operations Procurement Senior Analyst at Accenture Federal Services

Leads end-to-end procurement activities including sourcing, supplier management, and purchase order administration while ensuring compliance with organizational policies.

Senior Remote Posted 5 days ago RemoteFirstJobs Product
What this role involves

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We are seeking a skilled Procurement Senior Analyst to support end‑to‑end procurement activities across our Corporate Functions. In this role, you will lead sourcing, supplier engagement, and the administration of procurement agreements, ensuring all actions comply with established policies and align with business needs. This remote position reports to a Procurement Manager and is part of a collaborative team of 3–5 procurement professionals.

Procurement Operations

  • Support the full procurement lifecycle, including processing procurement agreements, modifications, and purchase orders.
  • Support sourcing strategies by conducting price analyses, evaluating proposals, and coordinating Requests for Proposals (RFPs).
  • Manage assigned workload, prioritize incoming requests, and ensure timely, high‑quality delivery of procurement actions.
  • Identify potential issues or bottlenecks and escalate concerns to leadership as needed.

Stakeholder Partnership

  • Collaborate with internal teams—including Corporate Functions, Supply Chain Risk Management, Legal, and other business groups—to support procurement requirements.
  • Build and maintain productive relationships with suppliers and internal customers.
  • Coordinate and facilitate meetings with stakeholders and suppliers to support procurement planning and execution.
  • Participate in team initiatives and special projects to enhance procurement operations.

Documentation & Compliance

  • Maintain accurate records, documentation, and workflow activity in approved systems such as SharePoint.
  • Respond to data calls and contribute to reporting that supports procurement metrics and operational visibility.
  • Ensure all procurement actions meet compliance standards and align with established policies and procedures.

Who You Are

  • A proactive and organized professional who can manage multiple priorities in a fast‑paced environment.
  • An effective communicator who can collaborate with individuals at all levels and provide excellent customer service.
  • A team‑oriented contributor who values ethical decision‑making and brings strong problem‑solving skills.
  • An independent worker who also thrives in a collaborative, high‑volume operational environment.
  • Demonstrate adaptability and openness to evolving processes and system enhancements by actively learning new tools, embracing updated workflows, and supporting continuous improvement initiatives. Collaborate with stakeholders to ensure smooth transitions, provide feedback during adoption, and maintain a positive, solutions‑oriented approach as organizational needs and systems evolve.

What you need

  • U.S. Citizenship required
  • 2+ years’ Procurement experience in a Federal Government contracting environment working with Cloud, Hardware, Software, Facilities suppliers.
  • Proficient in Microsoft Office Suite – Outlook, Excel, PowerPoint, SharePoint, Teams
  • Beginner knowledge of FAR/DFAR and Public Law requirements to procurement agreements.

Bonus if you have

  • Bachelor’s Degree required
  • More than 2 years in the Federal market space in the areas of procurement, contracting, finance, pricing, or a related field
  • Detailed oriented, organized, flexible
  • Able to set priorities and de-conflict multiple demands
  • Strong verbal, written, and interpersonal communication skills
  • Able to apply sound business judgment
  • Ability to multi-task
  • Finance and/or analytical experience
  • Experience working in a DCMA approved purchasing system
  • Supply Chain Risk Management experience
  • Costpoint, Salesforce, Copilot or other AI experience

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$48,500—$92,300 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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Operations Senior Sales Strategy and Operations Analyst at PagerDuty

Manages daily sales operations, designs scalable processes, and provides data-driven insights to support commercial sales teams across North America and EMEA.

Senior Posted 5 days ago RemoteFirstJobs Product
What this role involves

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Key Responsibilities

Operational Support & Execution

  • Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
  • Serve as a strategic business partner to the AVP of Commercial Sales
  • Serve as primary point of contact for commercial teams on operational needs and process questions
  • Support weekly/monthly forecasting processes and pipeline reviews

Process Design & Scalability

  • Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
  • Identify operational inefficiencies and design solutions to improve team productivity
  • Partner with Finance, IT and other peers on cross functional projects
  • Document and maintain standard operating procedures for commercial sales operations

Data & Analytics

  • Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
  • Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
  • Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
  • Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)

Systems & Tools Management

  • Ensure data integrity across Salesforce, Tableau, and other sales tools
  • Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Qualifications

Required:

  • 3-5 years of experience in sales operations, revenue operations, or strategy & operations
  • Strong proficiency in Salesforce (reports, dashboards, data management)
  • Advanced Excel/Google Sheets skills and experience with data analysis
  • Proven ability to build scalable processes and drive operational improvements
  • Excellent communication skills and ability to partner cross-functionally
  • Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
  • Self-starter with strong project management capabilities

Preferred:

  • Experience with Tableau or similar BI tools or SQL skill
  • Background supporting commercial/mid-market sales teams
  • Familiarity with BDR/SDR operations and lead routing
  • Experience in SaaS or technology sales environment

The base salary range for this position is $99,000.00 - $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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Operations Senior RevOps Manager (12 month FTC) at Prolific

RevOps manager owns revenue planning, CRM administration, forecasting models, and data infrastructure to support sales, customer success, and go-to-market operations.

Senior Hybrid Posted 5 days ago RemoteFirstJobs Product
What this role involves

Senior RevOps Manager

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.

The role

Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.

This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You’ll be the sole RevOps practitioner for the business unit, which means you’ll need to be as comfortable owning strategy as you are doing the work. You’ll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.

What you’ll be doing in the role

Revenue Planning & Commercial Operations

  • Own revenue planning and target-setting in close partnership with Finance and FP&A
  • Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
  • Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
  • Build and maintain pipeline models that serve both sales-led and PLG-driven motions

CRM & Tech Stack Ownership

  • Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
  • Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
  • Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them

Data, Insights & Infrastructure

  • Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
  • Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
  • Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team

Stakeholder Partnership

  • Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
  • Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
  • Proactively identify operational problems and drive their resolution end-to-end

What you’ll bring to the role

  • Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company
  • Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion
  • Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture
  • Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use
  • Experience with revenue planning, quota setting, and compensation modelling
  • The ability to operate effectively as a sole practitioner: you’re as comfortable executing as you are advising
  • The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done
  • A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous

Why Prolific is a great place to work

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

L inks to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

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Operations Sr. Clinical Operations Lead at Alimentiv

Oversees clinical research operations across regional sites, manages CRAs and investigator compliance, coordinates project deliverables and monitoring activities.

Senior Posted 5 days ago RemoteFirstJobs Product
What this role involves

Responsible for the clinical operations of a project within a defined regional/global level.  Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites in accordance with the Monitoring Plan, Protocol, Good Clinical Practice (GCP), ICH guidelines and local regulations.  The COL acts as a primary liaison between the CRAs and the clinical project team.  Additional responsibilities include project specific training of CRAs, conducting assessment visits with CRAs, implementation of enrollment and recruitment strategies, preparation of the monitoring plan and other structural documentation and the oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions.  The COL will develop study tools for site and CRA use, review visit reports, review and track protocol deviations, and support other objectives for clinical operations and the clinical project team.

Project Oversight

  • Overall oversight of (a group of) regional CRAs to ensure (site) compliance with study protocol, study plans, ICH-GCP, local regulations and study timelines.
  • Monitoring support visits (Co-monitoring), per project requirements, to aid the site/CRA in the satisfactory performance and compliance with standards mentioned above.
  • May support clinical project team by providing oversight of study deliverables related to other departments (e.g. Data Management, TMF Operations, etc.)
  • Oversee regional startup and feasibility activities.
  • Assist in vendor management activities as required per project.
  • Perform review of visit reports for quality, compliance and appropriate site management.
  • Assure compliance with high quality and timely project deliverables according to the project requirements and the monitoring plan.
  • Proactive management of site and country performance (recruitment, data collection, document collection, TMF review etc.) and inform clinical project team on progress.
  • Contribute to financial project management processes as applicable.  May include but may not be limited to input on revenue recognition, site payments, and site pass-through expense review.
  • May be required to manage/oversee investigator sites including CRA responsibilities, on a temporary or permanent basis.

Project Liaison

  • Conduct regular global CRA calls with the monitoring and site management team, as well as individual/country CRA calls
  • Attend meetings with Study Sponsor to provide status updates on country and site progress
  • Provide operational support and guidance to the monitoring team throughout project.
  • Provide project training/mentoring to regional CRAs on study procedures, clinical plans and guidelines, and timelines for the study. Ensures study specific training requirements are completed and documented.
  • First point of contact for regional CRAs for study-specific questions and issues. Escalates to PM and other functions as appropriate.
  • Support line managers by providing status updates on utilization and performance of CRAs.
  • Liaise with line manager for assigning sites to CRAs following line manager allocation of a CRA resource to the project.
  • Conduct CRA Assessment visits per departmental requirements to assess the performance of the CRA against their monitoring responsibilities.

Study Documents and Plans

  • Develop training materials and study tools for sites and CRAs, including monitoring plans.
  • Develop and implement enrolment and recruitment strategies together with clinical project team.
  • Develop presentation materials for and presents at Sponsor Kickoff meetings, Investigator meetings and Sponsor Calls (as needed), and prepares presentations for Site Qualification Visits and Site Initiation Visits.

Qualifications

  • College diploma/degree AND 7-9 years related experience +continuous training and knowledge/skills upgrading

OR

  • Undergraduate university degree (Bachelors or Honors Bachelors) AND 4-6 years’ experience + substantial on-going job-related training

Other

  • Health Sciences, Life Sciences or Nursing specialty preferred, or SoCRA and/or ACRP Certification/Designation.
  • Should have a minimum of 3 years CRA experience, have strong experience with EDC systems, be proficient with MS Office, have strong written and verbal communication skills and highly effective interpersonal and organizational skills.
  • Demonstrate the following attributes: proactive, detail oriented, task-driven and highly organized.
  • Demonstrate the critical elements of GCPs and local regulations as they relate to clinical monitoring, IRB/EC and Investigator responsibilities.
  • Demonstrated ability in report writing and strong ability to critically understand clinical research documents.
  • Ability to handle multiple tasks to meet deadlines in a dynamic environment.

Working Conditions

  • Home-based

$78,000 - $130,000 a year

+ Bonus

Accommodations for persons with disabilities are available on request in respect of all aspects of the recruitment and selection lifecycle. Requests can be directed to [email protected]

PHISHING SCAM WARNING: Alimentiv is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that Alimentiv only uses company email addresses, which contain “@alimentiv.com”, to communicate with candidates via email. If you are contacted by someone about an open job at Alimentiv, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please contact your local government cyber authority to report.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Senior RevOps Manager (12 month FTC) at Prolific

Senior RevOps Manager owns revenue planning, CRM administration, forecasting models, and data infrastructure for a research business unit across multiple go-to-market motions.

Senior Posted 5 days ago RemoteFirstJobs Product
What this role involves

Senior RevOps Manager

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.

The role

Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.

This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You’ll be the sole RevOps practitioner for the business unit, which means you’ll need to be as comfortable owning strategy as you are doing the work. You’ll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.

What you’ll be doing in the role

Revenue Planning & Commercial Operations

  • Own revenue planning and target-setting in close partnership with Finance and FP&A
  • Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
  • Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
  • Build and maintain pipeline models that serve both sales-led and PLG-driven motions

CRM & Tech Stack Ownership

  • Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
  • Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
  • Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them

Data, Insights & Infrastructure

  • Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
  • Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
  • Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team

Stakeholder Partnership

  • Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
  • Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
  • Proactively identify operational problems and drive their resolution end-to-end

What you’ll bring to the role

  • Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company
  • Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion
  • Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture
  • Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use
  • Experience with revenue planning, quota setting, and compensation modelling
  • The ability to operate effectively as a sole practitioner: you’re as comfortable executing as you are advising
  • The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done
  • A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous

Why Prolific is a great place to work

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

L inks to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

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Operations Senior Sales Strategy and Operations Analyst at PagerDuty

Manages daily sales operations, designs scalable processes, and provides data-driven insights to support commercial sales teams across North America and EMEA.

Senior Posted 5 days ago RemoteFirstJobs Product
What this role involves

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Key Responsibilities

Operational Support & Execution

  • Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
  • Serve as a strategic business partner to the AVP of Commercial Sales
  • Serve as primary point of contact for commercial teams on operational needs and process questions
  • Support weekly/monthly forecasting processes and pipeline reviews

Process Design & Scalability

  • Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
  • Identify operational inefficiencies and design solutions to improve team productivity
  • Partner with Finance, IT and other peers on cross functional projects
  • Document and maintain standard operating procedures for commercial sales operations

Data & Analytics

  • Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
  • Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
  • Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
  • Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)

Systems & Tools Management

  • Ensure data integrity across Salesforce, Tableau, and other sales tools
  • Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Qualifications

Required:

  • 3-5 years of experience in sales operations, revenue operations, or strategy & operations
  • Strong proficiency in Salesforce (reports, dashboards, data management)
  • Advanced Excel/Google Sheets skills and experience with data analysis
  • Proven ability to build scalable processes and drive operational improvements
  • Excellent communication skills and ability to partner cross-functionally
  • Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
  • Self-starter with strong project management capabilities

Preferred:

  • Experience with Tableau or similar BI tools or SQL skill
  • Background supporting commercial/mid-market sales teams
  • Familiarity with BDR/SDR operations and lead routing
  • Experience in SaaS or technology sales environment

The base salary range for this position is $99,000.00 - $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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Operations Senior RevOps Manager (12 month FTC) at Prolific

Senior RevOps Manager owns revenue planning, CRM administration, forecasting models, and data infrastructure to support multiple go-to-market motions for a research business unit.

Senior Hybrid Posted 5 days ago RemoteFirstJobs Product
What this role involves

Senior RevOps Manager

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.

The role

Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.

This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You’ll be the sole RevOps practitioner for the business unit, which means you’ll need to be as comfortable owning strategy as you are doing the work. You’ll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.

What you’ll be doing in the role

Revenue Planning & Commercial Operations

  • Own revenue planning and target-setting in close partnership with Finance and FP&A
  • Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
  • Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
  • Build and maintain pipeline models that serve both sales-led and PLG-driven motions

CRM & Tech Stack Ownership

  • Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
  • Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
  • Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them

Data, Insights & Infrastructure

  • Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
  • Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
  • Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team

Stakeholder Partnership

  • Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
  • Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
  • Proactively identify operational problems and drive their resolution end-to-end

What you’ll bring to the role

  • Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company
  • Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion
  • Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture
  • Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use
  • Experience with revenue planning, quota setting, and compensation modelling
  • The ability to operate effectively as a sole practitioner: you’re as comfortable executing as you are advising
  • The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done
  • A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous

Why Prolific is a great place to work

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

L inks to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

Read the full description
Operations Global Vendor Manager, Ads at OpenAI

Designs and scales global vendor operating models, manages performance metrics across outsourced sales partners, and drives operational excellence across multiple regions and business units.

Senior Posted 7 days ago RemoteFirstJobs Product
What this role involves

About the Team

The Ads team is responsible for helping businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines world-class talent, operational excellence, and AI-native ways of working to serve businesses of all sizes.

We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, and external partners to build scalable systems that drive customer acquisition, revenue growth, and exceptional customer experiences.

About the Role

We are hiring a Global Vendor Manager to build and scale the vendor operating model that powers our Ads business globally.

This is not a traditional vendor management role focused on maintaining existing processes. We are looking for a builder who can design, launch, and scale a world-class vendor program across multiple sales motions, regions, and partner sites. You will own performance, governance, forecasting, quality, capacity planning, and operational excellence across our outsourced sales ecosystem.

This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, RevOps, Finance, Enablement, Product, Program Management, and external vendor leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale.

You’ll be responsible for:

  • Building and scaling the global vendor program for Ads, including operating models, governance structures, and performance management frameworks

  • Driving attainment across revenue, pipeline, advertiser acquisition, productivity, and quality metrics

  • Leading business reviews and executive governance forums with vendor partners and internal stakeholders

  • Developing scorecards, forecasting processes, and inspection mechanisms that surface risks and drive accountability

  • Improving sales quality through playbooks, QA frameworks, performance analysis, and operational best practices

  • Partnering with RevOps, Enablement, Product, and Program teams to ensure readiness for new products, motions, and market expansions

  • Building capacity and workforce plans aligned to business growth and demand forecasts

  • Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and seller productivity

We’re looking for someone with:

  • 8+ years of experience leading outsourced sales, vendor operations, or commercial operations organizations

  • Must have previous experience working in Ads in addition to high-growth environments like SaaS, software, marketplaces, or scaled revenue organizations

  • A track record of building operating models, governance mechanisms, and performance management systems from the ground up

  • Strong understanding of sales funnel metrics, forecasting, pipeline management, and operational excellence

  • The ability to influence senior internal and external stakeholders through data-driven decision making, sound judgment, and executive communication

  • Experience identifying systemic operational challenges and driving cross-functional solutions that improve business performance

  • Strong analytical and operational rigor, with experience managing complex global programs across multiple teams or regions

  • A passion for leveraging AI, automation, and scalable systems to improve productivity, performance, and business outcomes

Workplace & Location

  • This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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